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Returns Policy

If you are not entirely satisfied with your purchase for whatever reason, you can return it to us unused, in its original packaging for a refund or exchange (excluding shipping costs) within 14 days of receipt.

 

For hygiene reasons we regret that earrings for pierced earrings are non-returnable.

 

When mailing any items back to Chamarel Designs we recommend that you request a certificate of posting from the Post Office.

 

Chamarel Designs will refund any return postage costs if you are returning an item because it is damaged or faulty.

 

Please note any free pouches delivered with jewellery must also be returned if the order no longer qualifies over £50.

 

We endeavour to process returns within 48 hrs of receiving them but please allow up to 14 days for payment to reach your PayPal account.

Exchanging Items

A replacement item will take up to 7 days for delivery.  If the item is no longer available we will email you notification of this and refund you.

 

Any custom orders made are non-refundable.  Any order cancelled after design/production has begun will be subject to a cancellation fee.

Custom Orders